What is the first step in using New Vehicle Delivery to enroll a customer for connected services?

What is the first step in using New Vehicle Delivery to enroll a customer for connected services?

• A. Select "Go" and wait
• B. Enter the VIN and select "Go"
• C. Call customer service for assistance
• D. Schedule an appointment with a dealer

Answer: (B)

Entering the VIN (Vehicle Identification Number) and selecting "Go" is the correct first step in the New Vehicle Delivery process for enrolling a customer in connected services. The VIN is a unique code that identifies the specific vehicle, enabling the system to retrieve the necessary information and ensure that the services being offered are accurately linked to that vehicle. This step is crucial as it lays the foundation for the subsequent actions needed to activate and manage the connected services. Having the accurate VIN allows the system to verify the vehicle's specifications and compatibility with the connected services, ensuring a smooth transition for the customer. Following this step, other actions, such as finalizing the enrollment and providing the customer with relevant information or support, can occur.

Entering the VIN (Vehicle Identification Number) and selecting "Go" is the correct first step in the New Vehicle Delivery process for enrolling a customer in connected services. The VIN is a unique code that identifies the specific vehicle, enabling the system to retrieve the necessary information and ensure that the services being offered are accurately linked to that vehicle. This step is crucial as it lays the foundation for the subsequent actions needed to activate and manage the connected services.

Having the accurate VIN allows the system to verify the vehicle's specifications and compatibility with the connected services, ensuring a smooth transition for the customer. Following this step, other actions, such as finalizing the enrollment and providing the customer with relevant information or support, can occur.